Introduction

This privacy policy applies to whoever signs up, logs into and uses the apptla App to engage in any kind of activity i.e. including e-commerce using the features of the app. The user agrees to this T&C explicitly before signing up and login. 

• Here words App, Platform refer to the apps themselves. And henceforth will be used to refer as such in this document. 
• Here the words Seller and user refers to businesses or individual sellers selling goods and/or products through the App / Platform. 
• Here the word buyer refers to buyers who use the app / platform to buy goods or products sold through the App / Platform.
• Here the product or goods refer to any and all legal products Sellers put up for sales through the App / Platform.

This document lists all and any policy related to the App / Platform and lists all contact information for any and all clarification. Here the users are of able mind and age according to the laws and regulations of Government of India (Central and/or State and/or Union Territories).

Data and Privacy Policy 

App / Platform considers user data and its privacy as one of its primary Obligation and Security Feature. Any and all information or data related to privacy of users and the app / platform itself is encrypted and are safely stored with highest market security standards. App / Platform has its operation base online, all data stored or used online in cloud are in accordance with high market standards and are not visible to anyone including the Cloud Service Provider. All the data are stored, retrieved, accessed in accordance with app / platform Data and Privacy Policy and are in accordance with any and all rules and regulations of the Indian Government (Central and/or State and/or Union Territories) or regulatory bodies defined by the Government of India. 

Data the apptla collect may include 

• Contact Information – Any and all information that can be used to contact users to provide for the sales i.e. including but not limited to e-commerce throughout this app. 
  • This includes information shared with any Buyers, other Sellers and Service Providers who may need such information to provide you with the requested sales. 
  • Buyer, other Seller and Service Provider information available to sellers are intended for the above mentioned purpose alone.
  • Information provided to us using the app to register the account, such as name, phone number, email address, physical address.
• Payment and Billing Information – Any and all payment and billing information collected are for the sole purpose of providing sellers with information needed for online payment / payment collection and billing and taxing purposes alone.
  • Behavior information to analyze data – Any and all behavioral information collected can be used for providing better services to improve the quality of the app and platform. All information collected is securely stored and are used only for the purpose of analysis alone.

How we use them 

To contact users – user information might be used to contact them regarding the sales order or product they wish to sell through the app / platform. Users may receive messages related to transaction, notification and confirmation in their supplied contact mode.

• To use this information to respond to user queries – Any and all queries user might have, if raised with platform / app or other users in the platform / app, may be addressed using their supplied mode of communication alone. 
• To improve our app/platform with this information – Information, any if collected, are for the sole purpose of improving the services offered and/or to improve the platform / app alone.
• To analyze trends and interests of users – Trends may be analyzed to better the quality of service of the users of the app / platform. They are however not used to identify the users in person, i.e., no personally identifiable information would be collected and analyzed.
• To enhance security, we might use the info collected to analyze and identify any and all Vulnerability and/or security risks and may take necessary actions. All the users would be informed of any such action(if any).
• For marketing purposes – Information might be used for marketing purposes to better serve the needs of the users in the platform / app. They would not be used in any way to reveal personally identifiable information or would not affect the integrity and safety of the information. 
• Transaction and order related communication needs user information- Any and all transaction communication involves user information. This the users accept by agreeing to this T&C. 

Sharing information 

• Some part of the information might be shared with 3rd parties, using our app/platform to provide certain(relevant) services to users. Here information shared is for better service quality or to provide continuing service to the user alone. 
• Information shared with other sellers or service providers – The Information shared with other sellers or service providers might be used for the relevant purpose alone. 
• Information might be shared with business partners – information shared with business partners is for providing better services or improving the quality of business alone. No personally identifiable information would be shared with business partners without explicit consent of the users and only on consent for providing better service or continuing service.
• Information shared with any app/platform business successors – Information shared with any and all business successors are natural and will always involve strictest market standards to ensure safety and integrity of user information. 
• Any others sharing or policy changes regarding user privacy will be made active only after communicating those clearly.

3rd party sites/apps

Information shared by users to any 3rd party has no relevance or connection to the app / platform itself. Users do so in their own understanding and knowledge and cannot expect that shared information to be monitored or controlled or protected in any way by the app / platform. All grievances and issues arising out of such action have no relevance to the app / platform. Users are, in such a situation, advised to read through relevant 3rd party privacy policy before doing so.

Grievance redressal  

• Grievance redressal for any issues with the app, data safety, privacy policy users may send their queries or questions or doubts to contact@tracogo.com 
• Officers in charge of these may provide appropriate relief or guidelines or suggestions to such queries, questions, doubts to ensure that the issue or grievance are addressed at the earliest.   

Policy Update information

• Any and all policy updates will become active after explicit communication to the users of the app / platform by proper channels. 
  • After the agreed time or change of policy or update of policy, users are to read and understand the changes and can raise queries to us at contact@tracogo.com for clarifications (if any).
  • All updates would be mentioned in policy documents online and users could access them through usual channels.
  • Users are advised to check the policy documents for any updates regularly to stay updated about relevant policy changes or new government regulations or regulations of any regulatory body in India.

Jurisdiction details

• The App / Platform falls under the jurisdiction of the Indian Government (Central and/or State and/or Union Territories) or regulatory bodies defined by the Government of India. The app and platform follows and acts in accordance with laws and regulations. Any contest and queries for the app / platform confirms to Indian Jurisdiction alone and any other forms of contest are not accepted.