TraCoGo – Product, Platform Engineering and Services.
Shipping, Return and Refunds
Shipping, Return and Refunds
apptla platform’s Shipping, Return and Refunds guidelines
Introduction
This Terms and Conditions applies to whoever signs up, logs into and uses the apptla / apptla seller App to engage in any kind of activity i.e. including e-commerce using the features of the app. The user agrees to this T&C explicitly before signing up and login.
- Here words App, Platform refer to the apptla Apps themselves. And henceforth will be used to refer as such in this document.
- Here the words Seller and user refers to businesses or individual sellers selling goods and/or products through the App / Platform.
- Here the word buyer refers to buyers who use the app / platform to buy goods or products sold through the App / Platform.
- Here the product or goods refer to any and all legal products Sellers put up for sales through the App / Platform.
This document lists all and any policy related to the App / Platform and lists all contact information for any and all clarification.
Shipping Guidelines
apptla App being a platform and not a merchant or seller does not have a shipping policy per se. But the guidelines for such are in place. Sellers are required to adhere to these guidelines when formulating their shipping policy and are expected to follow through with it.
Sellers are to keep the following in mind while formulating their delivery or shipping policy and timing in the app / platform.
- Consider the time taken to pack and get the items / products ready for delivery / pick-up
- Consider the vehicle used for delivery and pack accordingly
- Consider weather conditions around the delivery route and make preparations and plan accordingly
- Consider the traffic conditions around your delivery range
Considering all the above information, sellers are expected to set appropriate timing for delivery in App / Platform. This is usually the average timing the seller expects to deliver the order after it has been confirmed.
Delivery Timing to be displayed by sellers in the App / Platform is the tentative time window within which delivery is possible. TraCoGo expects all Sellers to fulfill their commitment to buyers as per policy and timing stated in their store information.
- Sellers and their delivery service providers are solely responsible for delivery and items.
- Any external circumstances i.e. unavoidable and not controllable are beyond the control of TraCoGo and Sellers.
- Sellers are to inform buyers of any delay due to such unforeseen circumstances and are required to fulfill the orders patiently.
- Buyers are advised to follow through patiently.
Delays beyond the control of sellers and delivery personnel, for any reason that are of disastrous nature whether its natural or man-made are not within control of sellers and service providers. So in these situations, sellers are expected to notify the buyers or / and the app . platform about delivery delay.
Refunds and Returns Guidelines
TraCoGo’s Product being the Platform / App, only hosts the sellers to sell legal products online, no way does it sell products. As such all such returns and refunds are subject to Seller’s policies. Though TraCoGo advises Sellers to follow the rules and regulations of the Indian Government (Central and/or State and/or Union Territories) or regulatory bodies defined by the Government of India (and all compliance policies).
- Buyers are advised to read and understand seller’s return and refund policies. As such Sellers are required to put such information in the Seller store page.
- Sellers are expected to follow through the order commitment, but also follow rules and regulations of the Indian Government (Central and/or State and/or Union Territories) or regulatory bodies defined by the Government of India and handle refunds and returns of any and all damaged, expired or wrong products delivered.
- This is governed by the consumer protection act of India.
- Sellers are required by rules and regulations of the Indian Government (Central and/or State and/or Union Territories) or regulatory bodies defined by the Government of India, to ensure proper return and refunds for
- Damaged items / goods / products
- Defective items / goods / products
- Expired items / goods / products
- Wrong items / goods / products
- Misrepresented items / goods / products
- Missing items / goods / products
- Sellers are required to reply as soon possible for any queries or refund or return request from Buyers on any transaction valid.
- The app / platform might contact users on behalf of the buyers in similar cases, and Sellers are required to clarify such issues as soon as possible.
- There are circumstances when general guidelines are not well denied. Consider the following
- Exchanges – Sellers are expected to exchange defective or damaged items / goods / products.
- Sale Items – Only regular priced items may be refunded. Damaged or expired or defective items /goods / products can still be exchanged, returned.
Returns-Refunds Settlement Timing
According to payment partner information, refunds initiated will take 2-10 business days to reach the customer account. The following information is from payment partner for reference purpose.
|
Payment Method |
Refund Time |
|
Credit or Debit Cards |
5-10 days |
|
Net Banking |
2-10 days |
|
Wallet |
0-3 days |
|
UPI |
2-7 days |
Contact and Guideline Update information
Any and all policy updates will become active after explicit communication to the users of the App / Platform by proper channels.
- After the agreed time or change of policy or update of policy, users are to read and understand the changes and can raise queries to us at contact@tracogo.com for clarifications (if any).
- All updates would be mentioned in policy documents online and users could access them through usual channels.
- Users are advised to check the guidelines documents for any updates regularly to stay updated about relevant policy changes or new government regulations or regulations of any regulatory body in India.
- Buyers can contact the shop directly through in-app chat mechanism or mail us at contact@tracogo.com for any clarification regarding shipping or returns and refunds.
- Users are advised to check the Sellers’ or Shop’s policy in the App / Platform regularly. Below you can find reference images showing Shop’s own shipping and returns-refunds policy in addition to other plethora of policies.
